Shipping & Returns
Shipping Policy
As SWEAR London is a made-to-order brand, all orders will be ready to be shipped in 5 weeks after the order was placed. We aim to process all orders as quickly as possible, but please note that there may be processing delays during special times of the year such as Christmas, Easter, and August holidays. Please, keep an eye on updates for any delivery timeline changes prior to these periods.
* SWEAR London products do not qualify for free shipping.
* We cannot deliver to PO Box addresses.
*Orders outside the EU may be subject to Customs & VAT fees when the shipment reaches its destination. SWEAR London is not responsible for these fees. Please consult your local customs authorities with any inquiries.
Refund Policy
At Swear, we strive to provide our customers with top-quality products and excellent service. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy outlined below:
Damaged or Not as Described Products
If you receive a shoe that is damaged or does not match the description provided on our website, you are eligible for a refund. In such cases, please contact our support team within 7 days after you receive your package and provide clear photos of the damaged or misrepresented item. Our team will review the images and assess the situation promptly.
Failure to Deliver Within 5 Weeks
We aim to deliver your order within 5 weeks from the date of purchase. If we fail to meet this delivery timeframe, you are entitled to a refund. Please notify our support team if you have not received your shoes within the specified time frame, and we will initiate the refund process.
We aim to deliver your order within 5 weeks from the date of purchase. If, for any reason, we fail to meet this delivery timeframe, you are entitled to a refund. However, certain conditions apply to ensure fair and transparent transactions:
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Refund Eligibility: You are eligible for a refund if the delivery exceeds the 5-week timeframe by more than 2 weeks.
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Refund Request: To initiate the refund process, you must notify our support team within 7 days after the end of the 6-week delivery period. It's essential to request the refund before your order is dispatched.
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Conditions for Refund: The refund is only applicable if the delay is attributable to factors within our control, such as production delays or logistics issues. Delays caused by factors beyond our control, such as natural disasters or shipping carrier delays, may not qualify for a refund.
Refund Process
Once your refund request is approved by our support team, we will process the refund using the original payment method. Please note that it may take several business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Exclusions
Our refund policy does not cover circumstances such as change of mind or general dissatisfaction not related to product damage or misrepresentation. However, we encourage you to reach out to our support team if you have any concerns, as we are committed to ensuring your satisfaction.
By making a purchase on our website, you agree to abide by the terms outlined in this refund policy.
Exchange Policy
At SWEAR London, we understand the importance of finding the perfect fit. That's why we offer size exchanges within the first 15 days from the shipping date.
If the item you received doesn't quite match your size preferences, you can exchange it for the correct size within this time frame.
Please note that our exchange policy specifically pertains to size adjustments and the item must be in its original condition, unworn, and with no signs of use.
For any inquiries regarding size exchanges or if you've received a faulty product, please don't hesitate to contact our Customer Service team at help@swear-london.com.
By making a purchase on our website, you agree to abide by the terms outlined in this exchange policy.